You connect your Instagram Business or Creator account, create keyword rules (like GUIDE or START), and set the DM message to send. When someone comments that keyword on your post or reel, Comment2DM automatically sends your personalized DM within seconds.

Yes. Comment2DM uses Meta's official Instagram APIs for Business and Creator accounts. We follow Meta's platform policies and rate limits to keep your account safe and compliant.

Yes. You need an Instagram Business or Creator account. Personal accounts cannot use the Instagram Messaging API. We'll guide you through setup in under 5 minutes.

DMs are typically sent within 5–15 seconds of a matching comment. Our system monitors comments in real time and triggers your automation instantly.

Absolutely. Create as many keyword rules as your plan allows. Each keyword can have its own custom DM message, so you can run different campaigns on different posts.

We'll notify you when you reach 80% of your monthly limit. You can upgrade your plan anytime, or automations will pause until your next billing cycle resets.

Yes. Every plan includes a 14-day free trial with full access to features. No credit card required to start. Cancel anytime during the trial with no charge.

Yes. Our analytics dashboard shows DMs sent, leads captured, conversion rates, and keyword performance. The activity feed logs every comment and DM in real time.

Yes. Keyword triggers work on feed posts, Reels, and carousel posts. Any public comment on content linked to your connected account can trigger an automation.

Starter plans include email support with 24-hour response times. Creator and Pro plans get priority support. Pro customers also get a dedicated account manager and onboarding call.