You connect an Instagram Business or Creator account, create keyword rules (like GUIDE or START), and set the DM message. When someone comments that keyword on a matching post or reel, Comment2DM can send your private reply.

Instagram Business and Creator comment-to-DM automation is available through Meta's approved production permissions. You still must follow Meta's platform policies.

Yes. You need an Instagram Business or Creator account. Personal accounts cannot use Instagram messaging APIs.

Delivery depends on Instagram delivering the comment webhook and on Meta private-reply eligibility. Comment2DM sends after a matching comment is received and claimed.

Yes. Create as many keyword rules as your plan allows. Each keyword can have its own message, and a rule can be scoped to one post or reel.

Creating an account does not start a paid subscription. Billing begins only after you select a paid plan and complete Stripe checkout.

There is no 14-day free trial. You can create an account before subscribing, but live automations require an active paid subscription.

Your dashboard shows keyword-rule counts, DM events, and activity from your connected account. Marketing screenshots on this site are example / illustrative data.

Keyword triggers can run on feed posts and Reels when Instagram delivers the comment webhook for that media.

Use the contact form. There is no live chat, guaranteed response time, or dedicated account manager.