Keyword Triggers
Set custom keywords like GUIDE, START, or PDF. Matching comments can trigger your configured DM.
Automated DMs
Send a private reply with your message when someone comments a matching keyword.
Activity records
Comment matches and DM send outcomes are stored on your account.
Analytics
See keyword-rule counts and DM event totals from your own connected account data.
Activity Tracking
Review comment, match, and DM events in your activity feed.
Instagram Integration
Instagram Business and Creator comment-to-DM automation is available through Meta's approved production permissions.
How it works
What the product actually does
These capabilities match the current Comment2DM comment-to-DM flow.
Keyword matching
Create keyword rules such as GUIDE or START. A rule can apply across your content or be scoped to one post or reel. Matching uses the comment text and the rule you configured.
Configured private replies
When a comment matches your keyword, Comment2DM sends the message you configured.
Activity records
Comment matches and DM send outcomes are stored on your account so you can review what happened. This is not a live-chat inbox.
Account analytics
Dashboard totals come from your connected account data, such as keyword-rule counts and DM events. Marketing screenshots on this site are example / illustrative data.